http://shoptalk.disqus.com/enFri, 02 Jan 2009 05:55:11 -0000http://shoptalkmarketing.blogspot.com/2008/12/looking-ahead-to-2009.html#comment-4828512<p>I would totally agree that "reading" customers is important and a key way is looking at the emotions that you are evoking in Customers. We did 2 years of research at discovered the emotions that drive and destroy value. You may wish to check out my blog on how emotions are evoked.http://<a href="http://twurl.nl/xufnml" rel="nofollow noopener" target="_blank" title="twurl.nl/xufnml">twurl.nl/xufnml</a></p><p>Colin Shaw<br>Author </p>Colin ShawFri, 02 Jan 2009 05:55:11 -0000