DISQUS

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http://shoptalkmarketing.blogspot.com
Original page
http://shoptalkmarketing.blogspot.com/2009/01/why-you-should-listen-to-customers-even.html
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Tom_Vanlerberghe · 11 months ago

Spot- on. It's a sentence that has created a lot of misunderstandings, especially recently. From the companies point of view it might be a problem that customers know that they are always right and always want to be right. The heart of the problem is a distorted relationship that customers/companies are trying to mend by doing all the wrong things. They either don't acknowledge there is a problem (basically that's what your post is about) or they try to fix it by doing the wrong things.
Interesting read,
Tom
Wally Bock · 11 months ago

Congratulations! This post was selected as one of the five best business blog posts of the week in my Three Star Leadership Midweek Review of the Business Blogs.

http://blog.threestarleadership.com/2009/01/07/...

Wally Bock